I started in sales. I still work like it.

My first job was in sales, face to face with customers. If I didn't solve their problem, I lost the sale. That taught me more about product than any framework.

At Citi I led product work across AI, mobile and operations. That included push alerts for 40 million cardholders and a virtual assistant. I also moved customer letters from paper to digital.

At Wells Fargo I led digital product for small business onboarding. Bankers now open business accounts in about 15 minutes, down from 3 to 5 days. I also designed a hub that shows Premier customers what their relationship is worth.

Most of those projects had no playbook. I built the team and the process first, then the product.

Today I'm a senior lead product manager at ADP. I build AI tools for customer service associates and the clients they serve.

Now I build mobile apps and AI agents with early-stage teams. I'm hands-on with the code.